Technical Problems Today are Resolved.

[Erica McPhee]

This has been a week! Just a little behind the scenes ... last week our backup company had a security breech and some of their sites were injected with malware. Thankfully we were not one of them.

Then this week, CloudFlare which is a service we use to reduce data usage had a security breech. I was told our site was not effected however, the site went down and one of the tables had to be repaired.

Last night (or rather at 3 this morning), the forum software could no longer reach our databases.

But all seems to be working now. Phew! Now you know why I try to keep such tight security on Flourish with all the questions, etc. 

Please know if we go down again, I am keeping a close watch and will be working on fixing the problem as quickly as possible.

[FlowerCityLetters]

You're a rock star, Erica. Thanks for keeping the forum safe and sound .

[katerina]

Great! Thanks for your huge work here!

[Doesy]

Thank you so much Erica for all the behind the scenes hard work and vigilence that make this forum so wonderful. I know I don't know or wouldn't understand a lot of what you have to do to keep things up and running so all I can do is shout out a huge THANKYOU for everything you do (let's see...providing calligraphy expertise, nurturing beginning calligraphers, building a community for all things lettering, drawing peoples attention to wonderful art, building and maintaining the forum, making certain everything remains safe and secure on here...and I know what I've listed is just the tip of the iceburg).

Thank you!

[Tales from the Nib]

Yaaay you're back, I broke into a cold sweat when I couldn't come and browse the forum.
Glad you have managed to sort things out for us all Erica 

[Estefa]

Thank you for all your hard work, @Erica McPhee – that must have been nightmarish!!

[AndyT]

Three cheers for Erica! 

[Erica McPhee]

Thanks so much everyone! Yes, I was a bit frazzled for a touch. But all is well that ends well. 

[sheila247]

You rock Erica!!   Thank you!!  Now all us Forum junkies can have our fix.   :-)    But seriously, thank you for all your hard work!

Sheila

[GabrielaLintang]

I was panicking when i couldn't access the forum yesterday. But thank God it's over now 😥. Thankyou Erica for always make this forum safe 🙇

[ash0kgiri]

Hi Erica,

Thanks for all the support and the effort you put in to keep this forum rocking.
But as part of the community please let us know if we all could also be of any help at all.
May be you could list down few basic points for members to look for in case of any suspecious activity or threat etc.
Please ignore if it sounds stupid.

Thanks,
Ashok

[Erica McPhee]

Thanks @ash0kgiri - not stupid at all. I appreciate the effort. I try to check the forum at least 3 to 5 times per day. But some days are busier than others. If you see the site down, an email is always helpful. Other things to look for are strange, garbled messages, inappropriate messages, or anything that doesn't seem quite right (like the white page incident). 

[ash0kgiri]

Hi Erica, 
Surely will keep an eye.

Thanks,
Ashok

[Erica McPhee]

Thank you for your message yesterday @ash0kgiri It was very helpful because we went down again in the afternoon and I could tell tech support that it had happened more than once in one day. I do not know what is happening with their server but hope it will work itself out. Thanks for keeping an eye out for us! 

[ash0kgiri]

Hi @Erica McPhee,

I observed it happened yesterday late morning (India time) for quite some time, but couldn't mail as I was in and out of meeting. Infact I had taken a screen shot and the error was different than the previous day. Have a look at the attachment. It would help you in solving the problem.

Thanks,
Ashok